For a long time, SoundCloud’s flagship platform was totally free to use, paid for by the ads placed in the audio stream, like on YouTube. Presently, paid ad-free listening is available and comes with a ton of other goodies, such as offline listening and even personalized bonuses.
What is a SoundCloud subscription and what do you get out of it?
Remember, for most people, SoundCloud’s basic platform is enough on its own and provides a decent music and audio streaming experience. You can explore the platform at your leisure, using it natively or through third-party apps and review downloaders. A subscription is for people who want more.
SoundCloud has introduced a new feature called SoundCloud Go in the U.S. that permits users to listen to over 125 million tracks offline. It also gives them access to the kinds of tracks you would not find on Spotify or Apple Music. Emerging musical talents can also use the platform to upload music for free.
How to Cancel SoundCloud Subscription
You are eligible to cancel your subscription at any time. However, there are guidelines to follow if you want to cancel your subscription. SoundCloud does not issue refunds for any charges after they have been placed on your account.
To make sure that you do not experience any fee for the following week, cancel your membership on or before your billing date. Follow these steps if you would like to know how to cancel your SoundCloud subscription:
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Access Your SoundCloud Account
To begin, let’s proceed to cancel your SoundCloud subscription via Browser. Once you have reached your main page within SoundCloud with your username, search for the main elements of this page on its header or within it. Then , look for your profile photo or the options that are linked to your account, general configurations or something similar.
Click on your profile photo. Once you have clicked on your profile photo, a new window or a drop-down menu will open with different options to choose from.
In view of this, verify the elements that can appear in the options dropdown or on the page and look for the section with payment settings or simply payments and/or subscriptions. Once these notes are found, select the payment or subscription options.
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Go to Your Account Settings
If you cannot currently access your account but would like to cancel your subscription, you can go to your account settings on the internet via the “More” tab, then click on the three vertical dots to the right of your profile name. Click ‘Settings’ and your account settings should appear. You can then click on the ‘Subscription’ tab and ‘Cancel subscription’.
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Navigate to The Subscription Section
To reset the payment plan, first navigate to the paid plans section. From a computer, log into your SoundCloud account online. When logged in, scroll over and hover on the artist’s tab at the top of the screen on the right side. In the drop-down menu, select the paid plans menu and click on it. Once completed, SoundCloud will then show payment plans.
This will vary step by step depending upon ad blockers, dark mode, extensions, software and subscription type. In some instances, the paid plans link may be found in the menu on the left side of the screen, towards the bottom. If so, under options, make a free account and select the paid plans option near the payment tab.
For context, the subscription section is where payment plans are located. It is a hidden section until you have a paid plan currently running. This means if you never had it highlighted within the first place, your account is on a free plan and you will not be charged.
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Select The Cancel Option
This is a summary of the steps to cancel your SoundCloud subscription, as discussed above:
Once signed in, go to the profile picture, select SoundCloud Go, and click on select in the streaming plan menu.
To access the streaming plan page, you need to click on the option to see more details about the plan. This will then give you the option to see an overview. From here, you can check your invoice history and usage reports on SoundCloud.com.
At the bottom left corner of the page, you will find the option to cancel your plan. Once you select this option, you will need to click on cancel subscription again.
Your SoundCloud subscription will then come to an end on [date]. If your subscription plan includes a free trial for the first month or a number of days, it is important to note that if you choose to cancel the plan on the last day of the trial, you will be charged. This information will be provided when you go through the cancellation process, as it is essential to close the plan properly.
Troubleshooting Common Issues When Canceling Your SoundCloud Subscription
Some common issues with SoundCloud subscriptions are problems with signing up, excessive billing and difficulties in cancellation. If you have any concerns, please do not hesitate to contact the SoundCloud Customer Support team and get to the bottom of any issues. If you find that your SoundCloud subscription isn’t working properly and you’re sure your account is active, try these tricks:
Uninstall the App: If you’re still experiencing issues after clearing your cache and checking for updates, uninstall the SoundCloud app and reinstall it from your respective app store. Be sure you are logged out of SoundCloud when you uninstall the app.
Check for Updates: SoundCloud constantly updates its app, which might include bug fixes and newly-discovered issues. Check for updates in the App Store or Google Play Store to keep the SoundCloud app updated.
Clear Cache: Apps also use cache for more fluid browsing, but an excessive cache can lead to faults. Clear the cache in Android Settings by tapping on the app and then on Clear Cache. On iOS, conflict your device and double-tap the Home button. In the app trail, select the SoundCloud app and swipe up.
Restart Your Device: Shut down and reboot your tablet or phone. It’s essential that you don’t just put your device in sleep mode. Excessive battery use over long periods may also cause device disruption, leading to issues with your SoundCloud subscription.
Log Out and Log In: Signing out of the SoundCloud app and signing in again may result in a refreshed connection to the service. Close the app completely before you reopen it and log in. Then, see if you can access your subscription.
Unable to find Subscription Settings
In numerous instances, users make requests for assistance in canceling their subscriptions. Third-party support is only offered for subscription matters that pertain solely to changes in pricing, dates of renewal or error messages encountered during the cancellation process.
Requests concerning refunds or any other issues, such as the absence of certain features or limited options in paid subscription plans, cannot be addressed. It is advised to reach out to the customer support team for assistance with these matters.
Furthermore, cancellations cannot be managed over the phone, as users are required to make all adjustments to their subscriptions directly through our website.
Error When Trying To cancel Subscription
If you’re seeing a payment that could not be processed or a “transaction declined” error message, this could mean that your bank or credit card company has declined the payment. Contact them to troubleshoot the issue. There may be limits set by your bank or your provider which don’t meet the requirements for the automatic subscription renewal.
If you have a new card or the bank issued a new card with a different number, make sure you’ve updated the correction details in your SoundCloud payment settings to avoid any subscription issues in the future. SoundCloud doesn’t have the possibility of updating your payment method for you.
Contacting SoundCloud’s Support Team
If something goes wrong but you have already made a payment and decided it would be best to contact the SoundCloud team directly, there are several ways to do that. These ways include the ability to submit a request or ask for help in a live chat. It is quite easy to ask for help by submitting a request through your profile settings.
There are two choices available to access the support page on SoundCloud. To start, you should select the link for the SoundCloud Help Center. Also, you can locate the “Help” button on the bottom right corner of any page and click on it instead. When you sign in to your account, you will see your name and profile picture at the upper right corner of the page. Click on your profile picture to find more shortcuts and settings. Choose “Support” from the menu that pops up.
One other method to reach the help center is by selecting the “Support” link found at the bottom of the page. Remember to save the page for later use if you have not already done so.
In the Support category, you can choose from three options to deal with your problem: Contact SoundCloud, Report a bug, or Cancel Premium Subscription. At this stage, select the option “Cancel Premium Subscription.” Afterward, proceed to click on “Continue” and find the form that requires completion. Tap on “Continue to contact page” within the form to proceed.