How to Cancel Order on eBay: A Comprehensive Guide

In today’s post, we will be discussing how to cancel order on eBay. eBay platform operates globally and allows its users to trade and connect. The platform operates and reports in one segment, which is the marketplace. The marketplace has been the core of eBay’s business. To trade with eBay in the marketplace doesn’t require a lot to be achieved, as anyone can create an account and begin buying or selling products.

eBay Toolbox helps keep track of various activities like browsing, selling and searching for a specific item. This way, you will find it easy to locate what you’re looking for. Placing orders and canceling orders on eBay is also an important feature that the eBay platform has. However, there are procedures for both buyers and sellers to adhere to.

In today’s article, our focus is on how to cancel order on eBay. We will discuss how to cancel order for both buyers and sellers, what happens when an order is canceled, and the order cancellation policy you should know.

That said, let’s get started!

What is eBay?

eBay is one of the most popular internet auction sites that specializes in buying and selling a wide variety of items. It is a very popular site among businesses not just local businesses but also international businesses. The major work of eBay is to buy and sell goods and services. eBay is not a party to contracts for sale between third-party sellers and buyers, nor is eBay a traditional auctioneer.

The selling platform eBay was founded as AuctionWeb in California on September 3, 1995, by a French-born Iranian-American programmer named Pierre Omidyar. History has it that the first item sold on AuctionWeb was a broken laser printer, which was sold for $14.83. The broken laser printer was purchased by Mark Fraser in 1995.

How Does eBay Work?

On eBay, sellers make listings for their items. These listings include the item description, photo and payment option. Some listings are in auctions, while others entail the seller offering a “Buy it Now” option. This is for any buyer who wants to buy immediately.

To buy or sell on eBay, there are processes involved, unlike the normal trading pattern where sellers fix prices for their various goods. On eBay, sellers fix prices for each listed item in an auction. This way, interested buyers can place bids. At the end of the auction, the item is sold to the highest bidder.

The beautiful thing about this bidding is that you get to track your bidding from the ‘bids’ or ‘offers’ section of my eBay.

Types of Bidding on eBay

1. Automatic Bidding

Automatic bidding has proven to be the easiest way to bid, as it entails you fixing the particular price you’re willing to buy an item. Engaging in an automatic bid will help you ease the stress of always being on the eBay site.

2. Retracting Bid

It’s important to note that once you place a bid, you won’t be able to retract it. However, there are certain scenarios where you can retract bid on eBay. They include:

  • If the seller changed the price of the item.
  • If you mistakenly bid the wrong amount. For instance, you wanted to bid $70, not $700. You can easily retract it by inserting the price you intended to bid as soon as you retract it.

Note: These options are applicable only for up to 1 hour after making the bid.

How to Cancel Order on eBay

Here, I will be showing you how to cancel an order as a buyer and as a seller.

How to Cancel Order on eBay as a Buyer

Here are the procedures on how to cancel order on eBay as a buyer :

  • Go to the purchase history and find the order you want to cancel.
  • Select the options provided and find the seller’s contact, then click on it.
  • Click on “request to cancel order,” You can then proceed to contact the seller.
  • Here, you will have to explain to the seller why the order should be canceled, After giving your cogent reasons, finally, click on Send.

How to Cancel Order on eBay as a Seller

  • In the seller’s hub, proceed to My Orders.
  • Search for the order you want to cancel.
  • Click on Cancel Order.
  • Options bearing the reasons for cancellation will be uploaded for you; choose the reason for the cancellation and then click on Submit.

For sellers, it is pertinent to know that, when a buyer cancels an order, eBay will send you a notification, informing you about the buyer’s request. This request should be accepted or declined in three days. After three days, if the seller hasn’t responded, the buyer’s cancellation will be ruled out but in a situation where the buyer hasn’t paid, the order will be canceled automatically.

When to Cancel an Order as a Seller

There are various reasons why one would want to cancel an order on eBay, but you should understand that if you’re a buyer, you can only request a cancellation. Generally, only sellers can cancel an order.

A seller can cancel an order on eBay if:

  • The buyer is using the wrong delivery address.
  • When the item is not available or out of stock.
  • When the item hasn’t been dispatched yet.
  • If the buyer hasn’t paid within the time allowed.

The beautiful thing about buying and selling on eBay is that you’re able to cancel your order and still get a complete refund. If you follow the adequate procedure on how to cancel order on eBay, either as a buyer or a seller, you will be settled with no one losing anything.

What Happens When an Order is Canceled?

After cancellation has been made, refund follows suit. If the buyer has already completed payment using eBay checkout and the seller cancels the order, a complete refund will be issued to the buyer’s original payment.

On the other hand, if payment was not completed by the buyer through eBay checkout and the seller goes ahead to cancel the order, the seller will be solely responsible for issuing a refund to the buyer.

Sellers should also not abuse the order cancellation process. Here are some basic things they shouldn’t do when canceling an order:

  • They shouldn’t select an incorrect cancellation reason.
  • False claims against the buyer, like claiming that they haven’t paid, won’t be entertained.

Can There Be Issues with Refunds?

When issues occur with refunds, eBay will notify you immediately and you might be asked to retry or check out other payment methods. Within 10 days from the date you accepted the cancellation request, if the buyer hasn’t received their refund, they can report that the order hasn’t arrived. You can read more information in the Order Cancellation Policy.

Order Cancellation Policy on eBay

Activities that have to do with canceling an order on eBay have user agreement and all applicable laws attached to it. If both parties fail to adhere to the agreement, eBay might take action. Depending on the law broken, they might restrict your activities or suspend the seller’s account. They might also be prompted to remove some listed items.

Other policies related to cancellation of orders on eBay:

  • If the buyer pays and the seller declines or doesn’t respond to the request to cancel, then they will have to wait till the order is received, where they can start a return request afterwards.
  • Once an order gets canceled, it cannot be undone.
  • Buyers must pay for an order they place within 4 calendar days; if this is not done, the seller can choose to cancel the order.
  • A buyer can also drop complaints or feedback about a canceled order, except the order was canceled because they didn’t pay for it.

What is the Importance of Buying and Selling on eBay?

There are several pros to buying and selling on eBay. You can find just anything you want there. It is not out of place to find computers, clothings, cars, etc on the eBay platform. Most times, people who shop on eBay enjoy discounted fees on multiple items. They also create a marketplace for buyers and sellers on the internet.

Being a seller on eBay gives you access to worldwide reach and visibility from millions of buyers all over the world. Since the platform supports different kinds of products to sell, you have high chances of meeting a good number of interested buyers worldwide.

Conclusion on How to Cancel Order on eBay

eBay happens to be the most effective marketplace in the world. It is recorded that every year, around 100 million people across the globe patronize millions of sellers on eBay. When it comes to placing orders on eBay, it comes with a lot of advantages. For example, it enables you to compare prices, negotiate and get the best deals. Buying and selling on eBay also gives individuals and sellers the opportunity to connect and carry out transactions on a secure and trusted platform.

Furthermore, trading with eBay gives you the assurance that you’re dealing with original and trusted products. Items ordered always come with a brand name or a brand logo. eBay doesn’t permit counterfeit or unauthorized items. The process on how to cancel order on eBay is also swift. One of both parties does what they should do immediately when a mistake occurs or a tangible reason shows up.




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